CHARGEBACKS AND DISPUTES

2,812 views

disputepayment

Talk to us first — almost every dispute is a misunderstanding that is faster to fix directly.

First step

Message us. Describe what you think is wrong. Most billing disputes are a wrong reference, a duplicated payment, or a mismatch between scope memory and the register.

Duplicate payments

Refunded as soon as they are confirmed with the processor, without argument.

Genuine disagreement

We will re-read the scope register with you line by line. If the register supports your reading, we adjust.

Chargebacks

Raising a chargeback before contacting us freezes the conversation into a formal process that is slower and worse for both sides. It also pauses any live project.

Was this helpful?

Tell us honestly. It is read by the people who write these pages.

If this didn't answer your question, ask Xylo.

Back to Payments & Invoices