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Legal

LEGAL & POLICIES

Contracts, data protection, refunds, confidentiality and the small print.

23 articles · page 1 of 2

01Why do you operate Monday through Thursday?The four-day week is a studio policy, not a holiday. Friday covers maintenance, research, and rest.02How do you handle security and client data?Encrypted at rest and in transit. Project data deleted 12 months post-handoff unless retention is contracted. UK GDPR registered.03Do you sign NDAs?Yes. We sign your NDA, or you sign our mutual NDA. Either way, we honor it before reviewing any sensitive brief material.04What is your default confidentiality posture without an NDA?Every project is treated as confidential by default — NDA or not. Portfolio display is opt-in, not opt-out.05What is the governing law and how are disputes handled?English law governs every contract. Disputes go to mediation first, then the courts of England and Wales.06Do you use any subprocessors that touch client data?A short, audited list. Updated when it changes. Notified to ongoing clients within 14 days.07What analytics and tracking do you install by default?Nothing by default. Privacy-first analytics on request. We do not install Google Analytics or third-party trackers without your written instruction.08What insurance do you carry? What is the liability cap?Professional indemnity and public liability cover in force. Liability capped at the project fee. Full details on request.09Are you GDPR compliant? Can you act as a data processor?Yes to both. UK ICO registered. We sign your DPA, or supply ours. Standard contractual clauses for non-UK/EU clients.10What SEO and structured data work is included?Technical SEO baseline on every web build: meta, OG, JSON-LD, sitemap, robots, performance. Ongoing SEO is a separate engagement.11What is your force-majeure clause? What happens to my project?Standard FM clause covering events outside reasonable control. Project pauses for the FM duration, fees pro-rated, no penalty on either side.12Do you publish a modern slavery and ethics statement?Yes — annual statement published on the main studio site. Covers labour standards, supplier code of conduct, and reporting.