Help centre
EVERY
SECTION.
259 articles across 15 sections. If none of it fits, Xylo answers directly and raises a ticket when it needs a person.
Getting Started
What Xylora Studios is, how working with us actually goes, and where to begin.
Commissions & Briefs
Requesting work, writing a brief that gets a fast quote, and what happens next.
Packages & Pricing
How package work is priced, what is included, and when bespoke pricing applies.
Discounts & Referrals
Referral discounts, who qualifies, and how the ambassador programme differs.
Payments & Invoices
Deposits, invoices, payment methods, currency, late payment and receipts.
Project Process
Timelines, milestones, communication, approvals and how a project runs day to day.
Revisions & Feedback
What counts as a round, how to give feedback that lands, and revision limits.
Files & Handover
Formats, source files, delivery links, archives and what you receive at the end.
Ownership & Licensing
Who owns the work, usage rights, trademarks, credit and portfolio use.
Hosting & Domains
Where sites live, domains, DNS, SSL, email routing and going live.
Accounts & Login
Signing in, resetting a password, account data and closing an account.
Technical
Stacks, integrations, performance, accessibility, security and maintenance.
Troubleshooting
Something is broken. Step-by-step fixes for the problems people hit most.
Legal & Policies
Contracts, data protection, refunds, confidentiality and the small print.
Working With Us
How the studio is structured, how we communicate, careers and expectations.