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How do I start a project with Xylora Studios?How many revisions are included?Who owns the final work and intellectual property?What payment methods do you accept?What file formats do you deliver?Do you sign NDAs?What is your refund policy?How long does a typical project take?

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Process

PROJECT PROCESS

Timelines, milestones, communication, approvals and how a project runs day to day.

17 articles · page 1 of 2

01How long does a typical project take?Typical ranges by discipline, plus what extends a timeline and what does not.02How do we communicate during a project?One channel per project, one weekly written update, one synchronous call per milestone. Slack is not standard.03What happens if my project goes on hold?Holds are agreed in writing. Up to 14 days is free. Beyond that, a hold fee preserves your slot and team.04How do you handle projects with multiple stakeholders?One decision-maker per project, named on the proposal. Internal politics do not become our process.05Do you handle multi-language or localised projects?Yes for web and app. Translations supplied by you or your translator; we handle layout, typography, RTL, and locale variants.06Do you run a project post-mortem after launch?Yes, for any project over six weeks. 45-minute call, shared document of what went well, what did not, and what we would change.07Working across timezonesAsynchronous by default, with a small number of scheduled overlaps.08How the Monday to Thursday schedule affects clientsXylora Studios operates Monday to Thursday from 09:00 to 17:00 GMT, meaning all active project work, communications, and quote turnarounds pause between Friday and Sunday.09How public holidays affect project timelinesUK public holidays pause active studio production and advance project milestone dates by the number of operational working days closed.10Can you work under a launch deadlineXylora Studios can deliver against fixed launch dates provided the required schedule is confirmed prior to payment and all client dependencies are supplied on time.11What belongs in the first kickoff callThe kickoff call is a structured operational alignment meeting designed to verify project scope, dependencies, access credentials, and delivery milestones before production commences.12How milestone reviews workMilestone reviews are structured approval checkpoints between project phases where clients inspect, test, and formally sign off on agreed deliverables before production advances.