Who our client is
Whoever signs and pays. If an agency engages us on behalf of an end client, the agency is our client and holds the relationship.
Communication
We can work directly with the end client if the agency wants that, but decisions still route through the agency's named owner to avoid conflicting direction.
Credit and portfolio
White-label arrangements are fine. We agree at scope stage whether the work can be shown and under what description.
Payment
Payment terms are with the agency, and are not contingent on the end client paying the agency. That risk sits with whoever holds the relationship.