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Support/Troubleshooting/What support do I get after the project ships?

Troubleshooting

WHAT SUPPORT DO I GET AFTER THE PROJECT SHIPS?

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supportpost-launch

14 days of included bug-fix and question support. After that, continuity blocks or a fresh project.

The 14-day window

Every project closes with a 14-day post-launch window covering:

Bug fixes on delivered work — at no further charge
Questions about how to use, edit, or extend the work
Re-exports in additional formats already in scope

What it does not cover

New features or new pages not in the original scope
Bugs introduced by changes you or another vendor make after hand-off
Ongoing content updates, copy edits, or seasonal refreshes

After 14 days

Continuity blocks — pre-purchased hours for small ongoing work
Phase-2 project — a new proposal for substantive next steps
External maintainer — we will brief any developer or designer you hand the work to

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Do you handle emergencies and production-critical issues?

For active and recently-shipped projects, yes — within defined limits. For unrelated emergencies on third-party work, no.