Support/Payments & Invoices/Receipts and record keeping
Payments & Invoices

RECEIPTS AND RECORD KEEPING

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receiptsrecords

What you get automatically and what to ask for.

Automatic

A payment receipt from the card processor immediately after a card payment, and a paid-marked invoice from us.

On request

Consolidated statements, remittance-friendly summaries, and re-issued PDFs for any historical invoice within our retention period.

Retention

Financial records are kept for the period required by law, then deleted. Ask for copies before that window closes if your own retention is longer.

Reconciliation

Every invoice has a unique reference used consistently across statements and emails, so matching payments to projects is straightforward.

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