Popular questions
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The follow-up sequence, and when a project is treated as dormant.
Two follow-ups a week apart, then a final note stating the project is being marked dormant.
Production stops. Files and approvals are retained. The slot returns to the calendar.
Work completed up to the pause is invoiced. We do not keep billing for a project nobody is working on.
Welcome any time. The remaining work is scheduled into the next available window and the plan is re-confirmed.
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More in Payments & Invoices
What payment methods do you accept?
Bank transfer and card payments through the secure checkout are supported. Crypto, cheques, and cash are not accepted.
What is your refund policy?
Deposits are non-refundable once your slot is held. Before work begins, unearned sums are refunded pro rata. Refunds land in 5–10 working days.
Do you charge VAT? What about international clients?
UK VAT applies to UK clients. EU B2B uses reverse charge. Outside UK/EU, no VAT is added.