The fastest path
The fastest way to reach us is a written ticket via the [contact form](/contact). Every ticket lands directly in the project lead's inbox. There is no first-line bot, no help desk script, no triage queue you wait behind.
Response windows
| You are | First response |
|---|---|
| An active client during a live project | Within four business hours |
| An active client outside live-launch week | Within one business day |
| A past client (within 12 months) | Within one business day |
| A prospective client with a brief | Within one business day |
| Anyone else, general enquiry | Within two business days |
What helps us help you faster
- Mention the project name or invoice number in the subject
- One issue per ticket, not five
- Screenshots, logs, or a short Loom for anything visual or technical
- The deadline driving the urgency, if any