Support/Getting Started/How we handle disagreement
Getting Started

HOW WE HANDLE DISAGREEMENT

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When our recommendation and your preference differ, here is the order of operations.

Step 1: state the trade-off

We explain what the choice costs — legibility, performance, timeline, or longevity. Not "that is wrong", but "that will do this".

Step 2: you decide

It is your project and your audience. If you still want it, we do it and record the decision.

Step 3: we do it properly

A choice we advised against still gets full craft. Half-hearted execution to prove a point is not a service.

The exception

We will not ship something that is unsafe, misleading, or infringes someone else's rights. That is a decline, not a disagreement.

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