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English law governs every contract. Disputes go to mediation first, then the courts of England and Wales.
Every Xylora proposal is governed by the laws of England and Wales, regardless of client jurisdiction.
1. Direct discussion — project lead and your nominated contact, within 7 days of the issue 2. Studio principal review — within 14 days 3. Mediation — through CEDR or equivalent, within 60 days 4. Courts — the courts of England and Wales have exclusive jurisdiction if mediation fails
We have not gone past stage two with any client to date (as of June 2026).
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More in Legal & Policies
Why do you operate Monday through Thursday?
The four-day week is a studio policy, not a holiday. Friday covers maintenance, research, and rest.
How do you handle security and client data?
Encrypted at rest and in transit. Project data deleted 12 months post-handoff unless retention is contracted. UK GDPR registered.
Do you sign NDAs?
Yes. We sign your NDA, or you sign our mutual NDA. Either way, we honor it before reviewing any sensitive brief material.