The hand-off package
Every project closes with:
1. Hand-off call — 30 minutes, recorded with permission, covers what shipped and how to use it 2. Written hand-off document — credentials, account ownership, file locations, third-party services, renewal dates 3. Source archive — all editable files (see Do I get source files) 4. 14-day post-launch window — bug fixes and questions answered within one business day, no further invoice
After 14 days, future work falls under continuity blocks or a fresh project.