The hours
Monday to Thursday, 09:00–17:00 GMT. Friday is reserved for production without interruption; messages sent Friday are read Monday.
What that means practically
- US East Coast: our day ends around midday for you
- US West Coast: expect replies before your morning stand-up
- Australia and NZ: your afternoon message lands in our morning
Urgent work
If a project has a genuine hard launch, we agree an escalation route at scope stage rather than assuming availability. Escalation is a written arrangement, not an expectation.
What we do not do
Around-the-clock chat. A studio that answers at 2am is either lying about its size or burning out. Predictable hours produce better work than instant ones.