Single point of contact
Every project has one named project lead who:
- Owns the schedule and the weekly update
- Coordinates internal specialists (designer, developer, composer, etc.)
- Is the only person you need to write to
Escalation path
If the project lead is unavailable for more than two business days, or if you need to raise something above their level, the studio principal is the second contact. Their email is included in the kick-off pack.
What we do not do
- Pass you between account managers
- Add a producer layer that summarises what the creative team said
- Change the project lead mid-project (except for genuine emergencies)