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CONTACT.
One form. Direct response within one business day, Monday through Thursday. Tickets route straight to the on-call channel and we reply by email.
Response window
Normal — 1 business day
Standard queries and general questions.
High — Same day
Active project queries when possible.
Urgent — Priority queue
Production-critical issues only.
Operating hours
MON — THU
We do not respond on Fridays, weekends, or public holidays. All tickets are seen; replies come within operating windows.
Before you submit
Most questions are already answered in the knowledge base.