05 / SECTION
ACCOUNT
&LEGAL
38
articles
NDAs, IP ownership, confidentiality, credentials, jurisdiction, and subprocessors.
38 articles
How account access is revoked after handover
How admin roles, temporary users, credentials, and third-party seats are cleaned up at the end.
How sensitive content is reviewed
How projects involving politics, health claims, adult themes, or controversial material are assessed.
How trademark checks are handled
What the studio can screen creatively and why formal trademark clearance sits with legal counsel.
How accessibility responsibility is split
What the studio can build and what clients must maintain after editing content.
How testimonials and case studies are approved
How public write-ups, screenshots, metrics, and client names are cleared before use.
How records are retained
How long proposals, invoices, decision logs, source archives, and support tickets are kept.
How termination works
What happens to files, unpaid work, access, and rights when either side ends a project early.
How warranty periods work
What is covered after delivery and what becomes new maintenance or new scope.
How accessibility claims are worded
Why the studio avoids unsupported compliance claims and documents exactly what was tested.
How minors and youth brands are handled
Extra care around audiences under 18, consent, privacy, and advertising claims.
What law governs the contract
How jurisdiction is stated in the proposal and why international clients should review it before signing.
How disputes are raised
The written path for raising quality, scope, billing, or handover concerns before they become formal disputes.
How moral rights and credits work
How credits, public display, and authorship references are handled without forcing a backlink.
Can you avoid AI tools on my project
How a no-AI restriction is recorded and what it means for drafting, references, code, and imagery.
How AI-assisted work is disclosed
How AI tools may be used for drafting, exploration, or production support without hiding material risk.
How open-source licenses are reviewed
How app and website dependencies are checked for permissive, copyleft, and attribution requirements.
How stock assets are licensed
How stock photography, footage, audio, icons, and templates are approved and recorded.
How font licensing is handled
Why fonts need commercial licenses and how web, app, print, and logo usage differ.
How music rights are cleared
How original composition, samples, stems, session musicians, and buyout terms are documented.
Can you work with regulated industries
How finance, healthcare, education, legal, and public-sector work is assessed before acceptance.
How subprocessors are chosen
How external platforms, hosting providers, payment processors, and specialist tools are assessed.
How client data is protected
How personal data, account access, project files, and analytics exports are treated.
How confidential files are stored
How private references, unreleased media, credentials, and internal documents are separated.
How NDAs are handled before quoting
When a mutual NDA is signed and what can be discussed before documents are in place.
Who owns commissioned work
How ownership transfer works once final payment clears and what third-party licenses can limit.
Do you use AI tools? Is my work used to train models?
We use AI assistively where helpful, never as the deliverable. No client material is ever submitted to public AI services without explicit opt-in.
Do you sign NDAs?
Yes. We sign your NDA, or you sign our mutual NDA. Either way, we honor it before reviewing any sensitive brief material.
What is your default confidentiality posture without an NDA?
Every project is treated as confidential by default — NDA or not. Portfolio display is opt-in, not opt-out.
Are you GDPR compliant? Can you act as a data processor?
Yes to both. UK ICO registered. We sign your DPA, or supply ours. Standard contractual clauses for non-UK/EU clients.
How do you handle platform access and credentials?
Scoped, time-limited, audited. We never store passwords; access tokens expire at hand-off.
What insurance do you carry? What is the liability cap?
Professional indemnity and public liability cover in force. Liability capped at the project fee. Full details on request.
What is the governing law and how are disputes handled?
English law governs every contract. Disputes go to mediation first, then the courts of England and Wales.
How are credits and attribution handled?
You decide whether to credit the studio. We never require a credit line, watermark, or backlink as a condition of the work.
Do you use any subprocessors that touch client data?
A short, audited list. Updated when it changes. Notified to ongoing clients within 14 days.
How is open-source software licensed in delivered code?
Permissive licences only by default (MIT, Apache-2.0, ISC, BSD). Copyleft (GPL-style) flagged on the proposal. SBOM delivered with code.
How do you handle export controls and sanctioned jurisdictions?
We screen every new engagement against UK and EU sanctions lists. Some jurisdictions and end-uses are declined.
What is your force-majeure clause? What happens to my project?
Standard FM clause covering events outside reasonable control. Project pauses for the FM duration, fees pro-rated, no penalty on either side.
Do you publish a modern slavery and ethics statement?
Yes — annual statement published on the main studio site. Covers labour standards, supplier code of conduct, and reporting.