Xylora Studios does not negotiate standard rates or offer discretionary price reductions on request. Discounts are available exclusively through our ambassador referral programme, granting qualifying new clients between 10% and 30% off their project total, confirmed in writing on the quote.
Referral discounts and the ambassador programme
We maintain standard pricing structures across all accounts to ensure our delivery capacity remains predictable and fully resourced. The only commercial price reduction offered by Xylora Studios is through our ambassador programme.
When an existing client or verified industry partner introduces a new client to the studio, the referred party is eligible for a discount, typically ranging from 10% to 30%. The exact percentage is determined during quote generation based on overall project volume, resource distribution across departments, and production timelines. In turn, the referrer receives an agreed commission through the ambassador programme.
To apply this reduction, the referral connection must be stated at the initial intake stage. Referral discounts cannot be applied retrospectively once an invoice has been generated or after a formal project agreement has been signed.
Scope adjustments versus price reductions
When a prospective project exceeds a client's available budget, we do not discount the rate card while keeping the scope identical. Instead, Operations & Client Services collaborates with the client to adjust the scope of work to meet their financial parameters.
Standard package solutions carry fixed pricing clearly detailed on the packages page and are not subject to ad-hoc negotiation. For bespoke work, our Technology and Creative teams estimate the direct operational hours required to deliver the brief safely. If you need to lower the project fee, the brief must be adjusted through one of the following methods:
- Phasing deliverables: Splitting delivery into discrete phases, funding an initial minimum viable release before commissioning secondary features.
- Scope de-escalation: Removing non-critical design assets, complex custom integrations, or extensive motion work.
- Selecting package work: Migrating from a bespoke architecture to a predefined deliverable tier on the packages page.
How a discounted quote is processed
Securing a referral discount requires a clear sequence of operational actions before production begins:
1. Submission of intake: The client initiates contact through the Ask Xylo chat on this portal, submitting the initial project brief alongside the name and details of the introducing ambassador. 2. Triage and verification: Operations & Client Services reviews the submission during standard working hours (Monday to Thursday, 09:00-17:00 GMT). Our first reply target is within 24 hours. The team verifies the referral status within the ambassador system. 3. Technical assessment: The brief is routed to the Creative or Technology department to determine resource requirements and milestones. 4. Formal quote delivery: Bespoke quotes are produced and delivered within 48 hours of receiving a complete brief. The quotation clearly itemises the base scope, the specific 10% to 30% referral reduction, and the net payable balance. 5. Confirmation and invoicing: Upon written acceptance of the quote, an invoice is issued for the initial deposit.
Failure cases and policy limits
Discounts will not be approved or processed under the following circumstances:
- Unregistered referrers: If the individual or organisation named is not an active, registered member of our ambassador programme.
- Late notification: If the referral is disclosed after the formal quote has been approved or after production has commenced.
- Standard packages with exclusions: Select promotional or baseline offerings that explicitly exclude secondary reductions.
Deposits are non-refundable once your production slot is held. Before work begins, sums not yet earned are refunded pro rata; after work begins, completed work and booked time are charged. Defects are fixed free of charge within the acceptance window. The full terms are on the Refund Policy page of the main site.
Checklist for referral discount processing
Before submitting your project brief, ensure the following steps are complete:
- [ ] Identify your referrer's full registered name or studio reference.
- [ ] Prepare a complete brief detailing technical specifications, creative deliverables, and target deadlines.
- [ ] Submit the brief and referral information simultaneously via the Ask Xylo chat.
- [ ] Allow up to 24 hours for initial intake confirmation and 48 hours from full brief submission for quote generation.
- [ ] Verify that the written quotation explicitly reflects the agreed 10% to 30% reduction prior to authorising the deposit.