Referred clients receive an agreed discount between 10% and 30% on their project, applied directly to the confirmed quote. The existing client who introduced them earns a standard commission through our ambassador programme once the new engagement begins.
How the process works
Referrals follow a straightforward sequence managed by Operations & Client Services, ensuring discounts and commissions are recorded before any commercial commitments are signed.
1. Initial contact: The prospective client contacts the studio via Ask Xylo or the standard intake form, citing the introducing client’s name, business, or ambassador reference code. 2. Scoping and intake: Operations & Client Services reviews the enquiry during operating hours (Monday to Thursday, 09:00–17:00 GMT). Our team responds within the standard 24-hour reply target to gather project requirements. 3. Quotation with discount: Package work is selected from the packages page, whereas bespoke work receives a formal estimate within 48 hours of receiving a complete brief. The referral discount—typically between 10% and 30%, depending on the project scope and department—is itemised and confirmed in writing on the quote. 4. Engagement and commission release: Once the prospective client approves the quote, signs the contract, and clears the initial deposit, the project is scheduled into either the Creative or Technology department. At this milestone, the referrer's commission is credited within the ambassador programme.
Privacy and data handling
Introducing a new party to the studio involves data obligations for both the referrer and the studio. We adhere to clear boundaries regarding what information is shared between parties:
* Third-party consent: You must obtain explicit permission from the person or business you are introducing before submitting their contact details to us. Unsolicited introductions submitted without the counterparty's prior knowledge are discarded. * Financial confidentiality: The specific financial terms of each party remain strictly confidential. The referee will see their own applied discount (10% to 30%) on their formal proposal, but will never be shown the referrer’s commission structure. Conversely, the referrer receives confirmation that an introduction has converted and their resulting commission figure, but will not be given access to the referee’s itemised invoices, technical scopes, or production deliverables. * Production isolation: Project discussions, briefs, shared files, and communication channels across our Technology and Creative teams remain restricted solely to the active client and studio staff.
Common failure cases and exclusions
To prevent billing discrepancies and maintain clean project scheduling, certain limitations apply to all referral arrangements:
* Post-agreement claims: Referral discounts cannot be applied retroactively. If a client accepts a quote, signs an agreement, or pays an initial invoice without citing a referrer, the engagement proceeds at standard studio rates. The discount cannot be deducted from later milestone invoices. * Existing and returning clients: The referral discount applies exclusively to new client organisations. Returning clients or subsidiaries of businesses already registered on our client roster do not qualify for referral discounts. * Deposits are non-refundable once your production slot is held. Before work begins, sums not yet earned are refunded pro rata; after work begins, completed work and booked time are charged. Defects are fixed free of charge within the acceptance window. The full terms are on the Refund Policy page of the main site. A referral discount reduces the total invoice sum, but does not alter our standard payment schedules, contract milestones, or refund policies. * Cross-referral rings: Reciprocal arrangements where two parties attempt to cross-refer each other on simultaneous engagements to trigger offsetting commissions are rejected during the operational review.
Referral checklist
Ensure the following steps are complete before submitting an introduction:
* [ ] Obtain clear permission from the referee to share their contact information with Xylora Studios. * [ ] Advise the referee to state your name or ambassador reference in their initial brief via Ask Xylo. * [ ] Await the referee’s completed brief so Operations & Client Services can calculate the 10% to 30% reduction. * [ ] Ensure the referee verifies the discounted fee on their formal quote prior to contract signature. * [ ] Check your ambassador programme dashboard once the referee's initial deposit clears to confirm commission registration.