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Holds are agreed in writing. Up to 14 days is free. Beyond that, a hold fee preserves your slot and team.
Projects can be paused — usually because of legal review, internal restructuring, or a client decision needing more time.
| Hold duration | Fee |
|---|---|
| Up to 14 days | No charge, slot preserved |
| 15–45 days | 10% of remaining invoice value to preserve team and timeline |
| 46–90 days | 25%, re-quote on resumption if input prices have shifted |
| 90+ days | Project closes under the Refund Policy cancellation terms; restart re-quoted from scratch |
All holds require written agreement on a resumption date or trigger.
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More in Project Process
How long does a typical project take?
Typical ranges by discipline, plus what extends a timeline and what does not.
How do we communicate during a project?
One channel per project, one weekly written update, one synchronous call per milestone. Slack is not standard.
How do you handle projects with multiple stakeholders?
One decision-maker per project, named on the proposal. Internal politics do not become our process.