When a post-mortem happens
Every project of six weeks or longer closes with a post-mortem call, scheduled two to four weeks after launch — long enough that real-world signal is in.
The format
- 45 minutes, recorded with your permission
- One project lead from our side, your decision-maker on yours
- A shared document filled in live with three columns: What worked, What did not, What we would change
What we do with it
- Internal lessons go into our process notes (anonymised across the team)
- Cross-cutting issues become policy changes for the studio
- If anything systemic affected your project, you get a written follow-up with what we are doing about it
What it is not
- A sales pitch for the next project
- A scope-creep workshop
- A defensive exercise — we own our mistakes in writing